Let’s face it: our work environment has changed forever. The pandemic has inevitably changed the way in which we will work as we come out of lockdown and businesses open up again. Organisations must adopt a new flexible approach to working in terms of staff availability, resource capability, collaboration and location.
Employees have more power over their working environment and what they require to carry out their duties. Employers need to embrace agility in all areas in order to maintain business resilience – in particular they will need to place a higher emphasis on delivering employee development.
Businesses will have to increase focus on training in four new areas as a direct result of the pandemic, to maintain business resiliency. Both new and existing staff will need to better understand:
- Newly implemented business processes, new applications, new communication systems
- How to adapt to the new working environment: alone/remote working, part time office work, social distancing measures and online rather than face-to-face
- Core business unit functions and interrelationships, as employees will most likely have more cross functional roles (due to the necessary staff reductions)
- Individual impact on the overall business to drive employee collaboration as they take on additional responsibilities.
Companies will have to personalise business training and consider what type of employees operate within the business, as well as how they best respond to technology. This is essential as it outlines the importance of which technology to use and how to adapt it to the trainee for best engagement. Here are two articles that delve into this in more detail:
- Generation Z: 8 Ways the Crisis Will Forever Change the Future Workforce
- Generation Y, Millennials, Generation X and Baby Boomers
Next, organisations must consider the most suitable training modules to deliver. This can include either an off the shelf solution, a custom designed solution, or a combination of both.
Added to the core training requirements, considerations must be made in terms of delivery methods, such as:
- Delivery – single user, team training, or timed competition
- Schedule – live or recorded, weekly, monthly or one off
- Remote – on demand accessibility; anywhere, anytime
- Facilitated or user led
The final step is to understand what key metrics and reporting are required to gain immediate insights into employee development, performance and predict any corrective actions which need to be taken to mitigate business risk. These metrics can vary and are configurable based on particular business requirements.
Once this in-depth analysis has been carried out the business is ready to implement agile training solutions to adapt to the new way of working, develop employees to maintain business continuity.
What are the options going forward?
Learn more, start discussions on delivering flexible solutions tailored to the exact requirements identified during the analysis above. Contact us today either on +44 (0) 845 371 3088 or leave your information here and we will call you: